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Adelaide ADSL2+ Broadband, Colocation Server Hosting, Web Hosting, Web Design |
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Dear valued customer,
Today’s ISP market
is extremely competitive and we at Kern Internet, being a family owned Business,
have been committed to delivering high quality Internet services at affordable
prices. In order to continue our current level of service, we would need to
substantially increase our prices. We do not believe this is in your best interests
and have therefore decided upon the following action.
After 17 years of being in business that includes 11yrs of providing Internet services, on behalf of our valued clients we have managed to negotiate an agreement to transfer our credit card paying customers to Adam Internet effective 1st August 2007.
Adam Internet is not buying the Kern Internet business; rather this is an offer to you from Adam Internet as Kern Internet will cease to operate from 1st August 2007. This package provides seamless transfer to Adam Internet with minimum effort and without loss of your current service and connections.
You do not need to contact Kern Internet or Adam Internet unless you require disconnection of your service.
Adam Internet is a licensed carrier grade Internet Service Provider. It is a respected local company that own its entire infrastructure and broadband ports, while also providing wholesale services to many other ISPs. It is more than capable of offering high performance broadband while competing in today’s challenging marketplace.
So what does this mean for you?
· These changes will take effect from 1st August 2007
· In the short term your email address and login details will remain exactly the same
· There will be a change of billing name on your bank statements, with all ongoing charges being made by Adam Internet.
FAQs
Do I have to do anything?
No, Kern Internet will be providing your current billing details to Adam Internet and your service will continue. If you do not agree to Kern Internet providing these details to Adam Internet please contact Kern Internet to disconnect your service without penalty. Please note that you have 21 days from the date of this letter to leave at no cost by contacting Kern Internet on (08) 8416 2555 prior to the 1st August 2007 or Adam Internet from 1st August 2007 to 15th August 2007.
If you accept this offer of service from Adam Internet you will still be bound by the Terms and Conditions of your original service and the Adam Internet Terms and Conditions will be an addendum. Where any conflict arises between these conditions, the Adam Internet Terms and Conditions will prevail.
Adam Internet general Terms and Conditions can be found at: http://www.adam.com.au/terms.php
Adam Internet ADSL specific terms can be found here: http://www.adam.com.au/adsl_specific_conditions.php
Will I have to pay a churn fee?
No, Adam Internet will offer free migration for customers fitting the following criteria:
· All residential monthly payments by credit card
· Free of any unresolved disputes or resolutions prior to 1st August 2007
I’m a Residential customer; can I still pay by Bpay or Cash?
No, Adam Internet residential broadband and dialup accounts require a Credit Card. Prepaid credit cards are now readily available for those who choose not to have credit card facilities. If you currently pay by any method other then Credit Card, please contact the Adam Internet office after the 1st August 2007 in order to setup new payment arrangements.
I’m a Business customer; can I still pay by Bpay or Cash?
For business accounts not currently using credit cards please contact the Adam Internet Business Solutions team on 08 8423 4020 after the 1st August 2007 to arrange alternate payment methods.
I'm a Kern Internet Co-Location customer, what happens to my Co-Location arrangements?
Adam Internet will migrate
these servers to their own network at a convenient time for both parties. The
current co-location agreement will remain in place. Someone from the Adam Internet
Business Solutions team will contact you directly in the coming weeks or you
can contact them on
(08) 8423 4020 after the 1st of August 2007.
When will Adam Internet first charge my credit card?
Your existing monthly billing cycle will not change. For example if your billing cycle is on the 19th of each month, Adam Internet will charge your credit card on the 19th of August 2007.
What happens if I’m paid up more than a month in advance?
Most of Adam Internet’s plans are paid monthly in advance. If you are on a residential plan paid two months in advance you will not be charged by Adam Internet for the first month. For example if your billing cycle is on the 19th of each month, Adam Internet will charge your credit card on the 19th September 2007.
I’m a dialup customer, what happens to my hours or time remaining?
Your current expiry date or hours remaining prior to the 1st August 2007 will automatically be transferred to Adam Internet. Additional time can be purchased from the Adam Internet Members Service area https://members.adam.com.au/ after the 1st August 2007.
Will I have to pay extra?
No, the current plan you are on will remain unchanged in the short term. However all the Kern plans will be treated as a legacy product and will no longer be available for sale as of the 1st August 2007.
Can I change to an Adam Internet Plan?
Yes, to change simply go to the Adam Internet Members Services Area after the 30th August 2007 and select “Change Your ADSL Plan” from the left hand side menu. A plan change fee may apply depending on your selection. To see Adam Internet’s broadband packages, please visit the Adam Internet website http://www.adam.com.au/
Will I be able to access the Adam Internet news server?
Yes, you will have access to Adam's news server, which offers more than 100,000 groups and full binary support. For details on how to access Adam Internet’s news server, visit our support pages here: http://www.adam.com.au/techsupport/newsgroups.php
I’m a dialup customer, will the dialup number change?
No, however you will also have access to Adam Internet's dialup number.
What about my email?
Email will be progressively migrated to the Adam Internet mail servers. The current Kern Internet domain name will be treated as a legacy service and will not be supported beyond 12 months from 1st August 2007. To setup a new “@adam.com.au” email address, please log into Adam Internet’s Member Services Area at https://members.adam.com.au after the 30th August 2007 and click on “Email Manager”.
Will webmail still be accessible from the Kern website?
Yes, until email is migrated to the Adam Internet mail servers, webmail will only be accessible from the existing Kern website. Once the migration of email accounts to the Adam servers is complete, webmail will be accessible from http://webmail.adam.com.au/. Customers are advised to backup contacts and emails prior to the migration.
Will I need to change my email settings on my computer?
No, your email settings will remain the same in the short term.
I have a special arrangement with Kern Internet, what will happen to that?
You can contact help@adam.com.au to discuss your residential needs, or business@adam.com.au regarding Adam Internet’s Business Solutions.
What will happen to my personal web space?
Over time, all Kern Internet Personal web space will be migrated to the Adam Internet servers.
I have a registered domain name and hosting with Kern Internet, do I need to do anything?
No, your domain will be migrated over to Adam Internets existing web servers. All Kern Internet customers will receive an email at a later date explaining when this migration is to take place.
Will the phone number I call for support change?
Yes, after 1st August 2007 the new number for Residential services is 08 8423 4000 or 08 8423 4029 for Business service support.
What are Adam Internet’s contact details?
Adam Internet’s contact details are as follows:
Postal Address: GPO Box 121, Adelaide, 5001
Office Address: Level 7, 117 King William St, Adelaide, 5000
Phone Number: 08 8423 4000
Fax Number: 08 8231 0223
Email Support: help@adam.com.au
Website: http://www.adam.com.au/
What are Adam Internet’s hours of operations?
Phone Support on (08) 8423 4000
Monday to Friday 8.00am – 10.00pm
Saturday and Sunday 9.00am – 5.00pm
Public Holidays Closed
Office opening times:
Monday to Friday 9.00am - 6:30pm
Saturday and Sunday Closed
Public Holidays Closed
Please remember you do not need to call Kern Internet or Adam Internet unless you do not agree with the contents of this letter or you require disconnection of your service.
We would like to thank you for your support and patronage over the past 17 years. We would also like to thank you in advance for making this transition as seamless as possible.
Phil and Tina Kern